Why Book With Us ?
There are many reasons to book with ERA Tour:
Our meticulous planning, in-depth knowledge, honest advice and financial protection
all ensure that you will enjoy the most memorable holiday experience.
Our company has been operating as a full service tour operator in Vietnam since 2006 under International Tour Operator License Number 01-092-GPLHQT. We have also been online for nearly a decade. Thousands of clients have put their faith in us over the years to provide exciting tours in fascinating Vietnam, Laos, and Cambodia, tailored to their specific interests and requirements.
Tours Offering Freedom and Flexibility
"Discovery Your Way" is our motto and it is something that we are passionate about. We express this passion by giving our clients the tools to discover Indochina in the way that best suits them best.
Small private groups - See Indochina in the luxury of your own private vehicle with your personal guide and driver. This allows you to focus on your interests and needs, not others who just happened to have booked the same tour. You do what you want, when you want.
Tailor made and customized tours - We specialize in tailor-made and customized travel because today many people prefer to travel independently and create their own unique itinerary. We will take your tour ideas and fill in the details to help you avoid problems only detailed local knowledge can avoid.
Vietnam owned and based since 2006 - We have a long-term commitment to growing our business. Our teams of dedicated travel professionals know Vietnam, Laos, Cambodia; we know the hotels and the suppliers, as well as the guides and drivers. Our stability, local experience, and knowledge are your guarantee of quality.
Team Commitment to 24/7 Customer Service
Whether you are in Vietnam, Cambodia, or Laos we are able to provide 24/7 in-country support in case of an emergency or any unexpected event. A flight delay, cancellation or last minute change can happen at any time, but an ERA Tour travel advisor will be there at the end of the phone line to ensure that you are in good hands, even though you may be thousands of miles from home.
The ERATour team is made up of our sales, product, customer service and IT teams, as well as our experienced tour guides, all working together to provide you with the highest level of service from your first enquiry and throughout your tour, until you arrive back home.
Integrity and Honesty - First and Foremost
We believe that our tours are top quality, excellent value for money, and unique in Indochina. The quality is based on our commitment to honesty with our clients, employees, suppliers and other agents.
Our company offers:
- A relaxed and fair cancellation policy
- Real value for money
- Money back service guarantee
- No hidden costs
- Full disclosure of information including detailed flight information on the itinerary
- Fairness and equity to customers, staff and suppliers
We believe that our high quality , value for money tours are unique in Indochina. The quality comes as a result of our commitment to dealing honestly with our clients as well as our employees and other agents.
Submitting a claim:
In the unlikely event that anything does go wrong that gives rise to a claim, any such claims should be submitted to us via email at firstname.lastname@example.org clearly stating the reason for your claim and including the original quotation and tour itinerary